Effective 2026-09-27

Version 2026-09-27

Terms of Service

EasyInvoiceFlow

Last updated: 27 September 2026

Effective: 27 September 2026

1. Who you are dealing with

EasyInvoiceFlow is operated by LIST HOUZE PTY LTD (ACN 702 090 168, ABN 52 702 090 168), an Australian company. In these terms, "we", "us" and "our" mean LIST HOUZE PTY LTD. "You" means the individual or business entering into this agreement.

The "Service" means easyinvoiceflow.com, the EasyInvoiceFlow web app, any mobile app we publish, and the related functions we provide.

Legal contact: legal@easyinvoiceflow.com

Support: support@easyinvoiceflow.com

2. Accepting these terms

You agree to these terms when you accept them during registration or purchase, or otherwise enter an agreement with us that incorporates them. If you act for a business, you confirm you have authority to bind it. Authorised users must comply with the account and acceptable-use requirements relevant to their access.

The plan and price information shown when you subscribe, and any additional terms expressly agreed for that subscription, form part of your agreement. The Privacy Policy explains how we handle personal information. Agreeing to these terms does not provide consent for optional marketing or other processing that requires separate consent.

Viewing a document sent by one of our customers does not itself create a paid subscription with us. Any agreement made by accepting that customer's quote is between you and that customer.

3. Accounts and international availability

You must be at least 18 and legally able to enter this agreement.
Provide accurate account and business details and keep them current.
Protect your credentials and manage access granted to other users. You are responsible for use you authorise and for taking reasonable steps to prevent misuse. This does not make you responsible for a security failure caused by us.
Tell us promptly if you suspect unauthorised access.
Use only the business and multi-user arrangements supported by the Service, and access an organisation's records only with appropriate authority.

The Service is available to businesses worldwide, subject to applicable law and technical availability. Features, payment methods and local requirements can differ by country. Availability does not mean the Service has been certified to meet every country's invoicing, accounting, tax or recordkeeping requirements. You must check that its features suit your business. This does not reduce our own legal obligations or any mandatory rights you have.

4. What the Service does

EasyInvoiceFlow provides tools for creating and managing quotes, invoices, customer records, business branding, document sharing and payment records. Features available to you depend on the plan and functionality described when you subscribe. Shared quotes may allow recipients to accept or decline without opening an EasyInvoiceFlow account.

You are responsible for reviewing documents before issuing them and for the goods or services you supply to your customers. We are not a party to your customer transactions and do not guarantee that a customer will pay. Recording a payment in the Service does not itself transfer money.

We may improve or change the Service. If a change materially reduces a paid feature during a period already paid for, we will give reasonable advance notice where practicable. You may end the affected subscription and receive a proportionate refund for the unused prepaid period if you do not accept that reduction. Urgent changes needed for security or legal compliance may take effect sooner, with notice as soon as reasonably practicable.

5. Your content and your customers

You retain your rights in the business details, logos, customer records, quotes, invoices, items, notes and files you enter or upload ("Your Content"). Uploading content does not transfer ownership to us or give you ownership of material that belongs to someone else.

You grant us permission to host, copy, process, display and transmit Your Content to provide and support the Service, carry out your instructions and comply with applicable law. This includes producing documents, showing a document through a link you share, and delivering messages you request. The permission continues only for as long as needed for these purposes, including permitted retention under the Privacy Policy and section 5.1.

You must:

have the rights or authority needed to upload and use Your Content;
check the accuracy of documents, customer details, prices, payment instructions and tax settings;
give appropriate privacy information to people whose information you enter and have any required lawful basis or consent;
comply with applicable electronic messaging laws, including the Australian Spam Act 2003 (Cth) where applicable;
avoid uploading sensitive personal information or information that is unnecessary for the Service.

5.1 Processing customer personal information

This section forms part of our agreement for personal information processed on your behalf ("Customer Personal Information"). Where applicable data protection law treats you as controller and us as processor, it applies as a data processing agreement. If you act as a processor for another organisation, you must be authorised to instruct us as a subprocessor, and the corresponding obligations apply to those roles. Our processing of account, billing and operational information for our own purposes is explained in the Privacy Policy.

Scope of processing. We process Customer Personal Information to provide the Service and carry out documented instructions. This may involve collecting, recording, organising, storing, retrieving, displaying, transmitting, correcting, exporting and deleting customer contacts, business records and document content. The people concerned may include your customers, prospective customers, their staff, your authorised users and other individuals identified in permitted content. Processing lasts while we provide the Service and until the information has been returned or deleted, subject to legally permitted retention. Sensitive information is not required or intended for these functions.

Instructions and responsibilities. Your instructions are recorded in this agreement, your use of the Service and other lawful instructions agreed in writing. You are responsible for the lawfulness and accuracy of information you supply, the notices and permissions needed for it, and the instructions you give. We will process Customer Personal Information only on those instructions, including for transfers, unless applicable law requires otherwise. We will notify you of a legal requirement before processing unless prohibited. If we consider an instruction infringes applicable data protection law, we will inform you promptly and may pause that instruction while the issue is resolved.

Confidentiality and security. We will ensure that people authorised to process Customer Personal Information are subject to appropriate confidentiality obligations. We will maintain technical and organisational measures appropriate to the risks, including measures for access control, confidentiality, integrity, availability, recovery and assessment of security effectiveness. Section 8 of the Privacy Policy describes our general security approach. We will provide further relevant information reasonably needed to assess these measures, subject to protection of security-sensitive information and other customers' data.

Subprocessors. You give general written authorisation for us to use the providers identified in section 6 of the Privacy Policy to the extent they process Customer Personal Information on our behalf. A provider acting independently for its own lawful purposes is not a subprocessor for those activities. We will maintain information sufficient to identify relevant subprocessors and provide it on request.

Before appointing a new or replacement subprocessor for Customer Personal Information, we will notify you by email or through the Service and give you a reasonable opportunity to raise a data protection objection. We will normally provide at least 30 days' notice. If an urgent security or service-continuity issue requires a shorter period, we will still give prior notice and a reasonable opportunity to object, or obtain specific authorisation where that is needed to meet applicable law. We will not use urgency to bypass a legally required authorisation.

We will consider reasonable objections in good faith and try to agree an alternative. If an objection cannot be resolved, you may end the affected service before the change and receive a proportionate refund of unused prepaid fees for it. We will impose equivalent applicable data protection obligations on subprocessors and remain responsible to you for their performance of those obligations.

Assistance and incidents. Taking account of the nature of the processing and the information available to us, we will assist you with individual rights requests, security obligations, breach reporting, impact assessments and required consultation with regulators. If we receive a request relating to Customer Personal Information, we will notify or refer it to you where appropriate and will not respond on your behalf without your instructions unless legally required. We will notify you without undue delay after becoming aware of a personal data breach affecting Customer Personal Information, provide relevant information as it becomes available, and cooperate with your response.

Return and deletion. At the end of the processing services, we will, at your choice, return Customer Personal Information or delete it, and delete remaining copies unless applicable law requires retention. Make a return request before account deletion begins. Where the app's download tools do not provide the required information, contact us to arrange an appropriate return. Retention and deletion procedures are described in section 11 of the Privacy Policy. Backup copies awaiting expiry must be protected from ordinary use and deleted through the relevant retention cycle. Information retained under a legal obligation remains protected and will be used only for the permitted purpose.

Information and audits. We will make available information necessary to demonstrate compliance with these processing obligations and allow and contribute to appropriate audits or inspections by you or a suitably qualified auditor acting for you. We may use existing reports where they adequately answer the request. Audit arrangements must reasonably protect security, confidentiality, other customers and service continuity. Routine audits should normally occur no more than once in 12 months, but this does not limit audits required by law, a regulator, a relevant breach or reasonable evidence of material non-compliance. Any reasonable charges for optional assistance or routine audits must be agreed in advance and must not prevent compliance with a legal obligation. We bear the cost of correcting our own non-compliance.

International transfers. You authorise processing in the locations disclosed in the Privacy Policy, subject to applicable law. This authorisation does not waive transfer restrictions. Where a transfer requires additional contractual safeguards, assessments or other measures, the responsible parties must put those arrangements in place before the transfer. This section does not itself incorporate or execute EU Standard Contractual Clauses, a UK Addendum or another transfer instrument. Contact legal@easyinvoiceflow.com to arrange any additional documentation needed for your processing.

Mandatory data protection law takes precedence over any inconsistent term. An applicable executed transfer instrument takes precedence to the extent it requires. A separately agreed data processing agreement may supplement or replace this section as expressly agreed.

6. Professional advice and recordkeeping

EasyInvoiceFlow provides invoicing and related record-management tools. We do not act as your accountant, tax agent, financial adviser or lawyer. Information and calculations in the Service are not a substitute for advice suited to your circumstances.

You are responsible for your tax treatment, document wording, customer agreements and legal recordkeeping. Keep copies of records your business needs and obtain professional advice where appropriate. This section does not exclude responsibility for our own service obligations or errors for which the law makes us responsible.

7. Acceptable use

You must not use the Service to:

issue documents you know are false or impersonate another person or business;
send unlawful spam or unrelated bulk promotional messages through our document-sending facilities;
upload malware or content that is unlawful or infringes another person's rights;
access information without authority, bypass security or interfere with the Service;
resell or white-label the Service without our written agreement;
copy, scrape or reverse engineer the Service in breach of applicable law or another person's rights.

These restrictions do not prevent you from exporting Your Content using available tools or exercising a right the law gives you. Section 14 explains how we address misuse.

8. Plans, pricing and billing

8.1 Free plan

The Free plan lets you create and download invoices and quotes. Free plan documents carry EasyInvoiceFlow branding. The plan includes five in-app emails per month, with no carry-over of unused emails. Any other applicable limits are displayed in the Service.

8.2 Pro plan

Pro is available on a monthly or annual subscription. The current price, included features, usage limits and billing period are shown on the pricing page and confirmed before purchase. The price confirmed when you subscribe applies for the billing period you purchase, subject to section 8.5 for later renewals.

8.3 Trial

New accounts receive a 14-day Pro trial with no card required. At the end of the trial, the account moves to the Free plan unless you choose a paid subscription. We do not charge you for a trial ending unless you have expressly selected a paid plan and authorised payment. Any different promotional trial terms must be clearly shown and accepted when that trial starts.

8.4 Renewal and cancellation

Paid subscriptions renew automatically for the monthly or annual period selected until cancelled. The price and renewal frequency are disclosed before purchase. We provide renewal notices where applicable law requires them.

You can cancel through available billing controls or by contacting support@easyinvoiceflow.com. We will honour a cancellation request received before renewal, even if we process it afterwards. Cancellation stops the next renewal. Unless a refund or earlier termination right applies, paid features continue until the end of the period already paid for, after which the account moves to Free.

Cancellation does not itself delete your account or business records. Data retention is explained in the Privacy Policy. Where you buy through an app store, its disclosed billing and cancellation process may apply, without reducing mandatory legal rights.

8.5 Price changes

We will give at least 30 days' advance notice of a price increase for an existing subscription. An increase applies only to a renewal occurring after that notice period; it does not increase the price of a period already paid for. You may cancel before the increase takes effect. A cancelled subscription restarted later uses the price disclosed at that time.

8.6 Payments and refunds

Stripe processes direct subscription payments. We do not store full payment-card numbers or card security codes. We do retain the billing and transaction information needed to manage the subscription, as described in the Privacy Policy.

Subscription fees are generally not refunded solely because you change your mind partway through a paid period. This does not limit any statutory cancellation or withdrawal right, consumer guarantee, refund expressly provided by these terms, or other right that cannot lawfully be excluded. If local law requires a separate request or acknowledgement before immediate service begins during a withdrawal period, we will obtain it separately; accepting these terms alone does not waive that right.

If a payment fails, we may retry it and notify you. We may restrict paid features while payment remains outstanding after giving a reasonable opportunity to resolve the issue, except where immediate restriction is reasonably necessary to address fraud or misuse.

8.7 Currency and checkout information

Prices are in Australian dollars unless another currency is expressly displayed. The amount payable, billing period and any applicable charges will be shown before you confirm purchase. Your bank or payment provider may apply currency-conversion or international transaction charges under its own terms.

Messages may be delivered through a platform sending address with your business name displayed and the reply-to address you provide. Keep that address accurate and monitored.

We may apply proportionate sending limits, rate limits and anti-abuse checks. Delivery can be delayed, filtered or rejected by recipient systems. A send or delivery event does not guarantee the recipient has read the message. You should use another appropriate contact method when a communication is time-critical.

Document links may allow access to anyone who has the link. Review documents before sharing and send links only to intended recipients. You are responsible for deciding whether that sharing method is suitable for the information involved.

10. Availability and support

We will provide the Service with reasonable care and skill. Interruptions can occur, including for maintenance, technical faults and third-party outages. We will take reasonable steps to minimise disruption and communicate significant known issues where practicable.

No specific uptime percentage, response time or service credit is promised unless expressly included in your plan or a separate agreement. This does not limit consumer guarantees, an express commitment made when you subscribed, or another mandatory right.

11. Intellectual property

We or our licensors own the Service software, branding, interfaces and other materials we supply, apart from Your Content. You receive permission to use them as needed to access the Service and use documents it generates for your business, subject to these terms.

You may share and retain the quotes and invoices generated for you. Third-party and open-source components remain subject to their applicable licences. You must not use our name or logo to imply endorsement or affiliation without permission.

12. Third-party services

The Service uses providers for hosting, databases, authentication, storage, email delivery, security and payments. Their involvement is described in the Privacy Policy. Section 5.1 applies to providers acting as our subprocessors.

When you independently choose or connect a third-party service, its terms and privacy practices may apply to that separate relationship. We remain responsible for our own obligations and any provider conduct for which applicable law or our agreement makes us responsible.

13. Data processing documents

Section 5.1 forms part of these terms and governs Customer Personal Information where applicable. Businesses needing a separate data processing agreement, particular location commitments or transfer documentation should contact legal@easyinvoiceflow.com before starting the affected processing.

A reference to data protection law or a transfer mechanism in these terms is not a claim of certification and does not establish a representative appointment or replace documentation that must actually be completed.

14. Suspension, termination and deletion

Your rights. You may stop using the Service, cancel a subscription under section 8, or request account closure. Use available account controls or contact support. Download or request a return of needed records before deletion starts. Data that has been permanently deleted may not be recoverable.

Our rights. We may suspend access to the extent reasonably necessary to address a material breach of these terms, unlawful use, a serious security risk or a legal requirement. Where practicable, we will explain the reason, give a reasonable opportunity to fix a remediable issue, and restore access when it is resolved. Immediate action may be necessary for serious abuse, security or legal reasons. Contact support if you believe action was taken in error.

We may terminate an account for a material breach that remains unresolved after reasonable notice, or immediately for a serious breach that cannot reasonably be remedied or where the law requires. Where lawful and safe, we will provide a reasonable opportunity to retrieve Your Content. Any retention of prepaid fees after termination must be lawful and proportionate; it does not remove mandatory refund rights.

Discontinuation. If we discontinue the Service for business reasons, we will normally give at least 30 days' notice, provide a reasonable opportunity to retrieve data and refund the unused part of prepaid subscription fees. If legal or urgent security reasons make that notice impossible, we will notify you as soon as practicable. Refund rights continue to apply.

Information retained after termination is governed by the Privacy Policy and section 5.1. Terms needed to deal with accrued rights, permitted retention and outstanding disputes continue for that purpose.

15. Consumer rights

Nothing in these terms excludes, restricts or modifies a consumer guarantee, remedy, cancellation right or other protection that cannot lawfully be excluded under the Australian Consumer Law or another applicable law. A business purchase may also have protections under the Australian Consumer Law.

Where Australian Consumer Law guarantees apply to the Service, you may have rights to have a failure remedied, cancel, receive a refund or recover compensation, depending on the nature of the failure and the law. These rights are additional to any voluntary refund or support policy we offer.

If mandatory law in your country gives you additional protections, those protections continue to apply. No statement that the Service is intended for businesses removes a protection that applies to you by law.

16. Responsibility and liability

Each party is responsible for loss to the extent caused by its breach of this agreement, negligence or unlawful conduct. You are responsible for your business transactions and the accuracy of information you supply. We remain responsible for our own service obligations.

Neither party is liable for loss to the extent caused by the other party's acts or omissions or failure to take reasonable steps to reduce avoidable loss. To the extent permitted by law, neither party is liable for loss that was not reasonably foreseeable when this agreement was made.

This section does not exclude or limit liability for fraud, wilful misconduct, breach of confidentiality or data protection obligations, or any liability that cannot lawfully be excluded or limited. It does not limit the consumer rights in section 15, including rights to compensation for reasonably foreseeable loss where the law provides them.

17. Third-party claims

If a third-party claim concerns Your Content or use of the Service, we will notify you where legally permitted and cooperate reasonably in responding. You are responsible only to the extent that the claim results from your breach, negligence or unlawful conduct and the law makes you responsible.

You are not required to cover claims caused by our own breach, negligence or unlawful conduct. Neither party may agree a settlement that imposes an admission or obligation on the other without that party's consent, which must not be unreasonably withheld. Nothing in this section creates an automatic obligation to pay disputed costs or losses.

18. Changes to these terms

We may update these terms for changes to the Service, legal requirements or reasonable operational needs. We will give at least 30 days' notice of a material change affecting an existing subscription unless a shorter period is necessary to meet a legal requirement or address an urgent security issue. We will explain the change and when it takes effect.

If a change materially disadvantages you, you may end the affected subscription before it takes effect and request a proportionate refund of unused prepaid fees. Where shorter notice is necessary, you may exercise this right within a reasonable period after receiving notice. You may also retain any other cancellation or refund right provided by law.

Continued use after a properly notified change takes effect indicates acceptance only to the extent permitted by applicable law. We will seek express agreement where it is legally required. Changes do not retrospectively remove accrued rights or resolve an existing dispute in our favour.

19. Governing law and disputes

These terms are governed by the laws of New South Wales, Australia, subject to mandatory laws that apply to you. The courts of New South Wales have non-exclusive jurisdiction. This does not prevent you from bringing a claim in another court or tribunal where applicable law entitles you to do so.

If a dispute arises, contact legal@easyinvoiceflow.com so we can try to resolve it. This does not prevent urgent legal action, a complaint to a regulator, or exercise of a mandatory right.

20. General

If a provision is unenforceable, it applies only to the extent the law permits, and the remaining terms continue where they can operate independently.
A failure to enforce a right immediately does not waive it.
You may transfer your agreement with our consent, which we will not unreasonably withhold. We may transfer it in connection with a genuine business sale or restructure if the successor assumes our obligations. We will notify you; if the transfer materially reduces your rights or protections, you may end the affected subscription and receive a proportionate refund of unused prepaid fees.
These terms, the plan details accepted at purchase and any expressly agreed additional documents form the agreement about the Service. Nothing excludes liability for misleading conduct or another right that cannot lawfully be excluded.
If documents conflict, an applicable mandatory law or transfer instrument takes priority, followed by a separately agreed agreement to the extent it expressly varies these terms, then the accepted plan terms for plan-specific matters, then these terms.

21. Contact

LIST HOUZE PTY LTD

ACN 702 090 168 | ABN 52 702 090 168

Legal: legal@easyinvoiceflow.com

Privacy: privacy@easyinvoiceflow.com